FAQs for Customers

What is MakerOnline and how does it work?

MakerOnline: Europe online marketplace for creative quality goods

How it works:

  • Browse through our diverse selection

  • Find your favorite piece

  • Buy directly from the maker

Support local creatives and enjoy the quality of fair traded products on MakerOnline!

What products can you find on MakerOnline?

Discover unique products of:

  • Crafts

  • Art

  • Culinary delights

  • Innovative creations

  • Educational Workshops

What MakerOnline offers:

  • Sustainable fair traded products direct from the maker

  • Limited edition products and unique items

  • Easy search by region or category

How does shopping on MakerOnline work?

Here's how to quickly get your favorite product:

  1. Add product to cart

  2. Select shipping country and costs (if country is not in list contact maker)

  3. Complete order

  4. Enter payment details in the secure Stripe dialog

Important to know:

  • You order directly from the maker

Do I need to register to order products?

No. If you want to be informed about future promotions, sign up for the newsletter.

Who am I buying the products from?

How purchasing works on MakerOnline:

  • The maker is responsible for product and delivery

  • The platform handles infrastructure and payment (via stripe)

  • Your contract and payment is direct with the maker

Processing and shipping:

  • Producers handle shipping and processing themselves

MakerOnline's role:

  • We are not an intermediary

  • We provide the platform for virtual encounters between buyers and producers

Who is my point of contact?

For questions:

  1. First, contact the maker directly

  2. If the problem persists:

We're here for you and happy to help!

I ordered but didn't receive an order confirmation email. What could be the reason?

Invoice sending and payment:

  • Stripe sends the invoice/payment request directly after the order upon receipt of payment!

  • Please check your inbox and SPAM folder

Didn't receive an email?

We're happy to help!

Can I order from multiple producers simultaneously?

Shopping on MakerOnline: Multiple producers, one cart

How it works:

  • Add products from different producers to one cart

  • Order everything per producer with one checkout process (necessary due to payment)

Important to know:

  • Each producer receives a separate order

  • Shipping costs and delivery times may vary

  • Producers process and ship their orders themselves

What happens if I want to return my product?

Right of withdrawal on MakerOnline

General regulation:

  • 14 calendar days withdrawal period for distance contracts in the EU

  • The seller does NOT cover the costs for return shipping

  • Applies to contracts between buyers and businesses on MakerOnline

Exceptions:

  • Specially made products

  • Perishable goods

  • Digital products

For more information:

  • See terms and conditions and withdrawal instructions of the respective seller

  • For convenience we have prepared an Withdrawal Form

The seller is not responding, what can I do?

Help with order problems

If you encounter difficulties:

  1. First, contact the producer directly

  2. If the problem persists:

We'll work together to find a solution for you!