General Terms and Conditions (GTC) MakeOnline.shop Valid from February 21, 2025

MakeOnline Marketplace is a service provided by Thomas Josef Neusser – hereinafter referred to as "MakeOnline" Wiedner Hauptstrasse 49, 1040 Vienna ATU69454547

1. Preamble

About MakeOnline.shop

  • Operator: Thomas Neusser

  • Website: makeronline.shop

  • Business Model: European online marketplace for creative, handmade, and unique products

Participants

  • Buyers:

    • Registered Users

    • Guest Purchasers

  • Maker role of Sellers:

    • Commercial or private producers

    • Offer self-made products with the intention of making a profit

Important Notes

  • MakeOnline is neither the provider nor the seller of the products

  • Sellers set up and operate their shops independently

  • These terms apply to all users (buyers and sellers) unless otherwise stated

2. Scope

2.1 Area of Application

  • These GTC govern all business relations between MakeOnline and users

  • Valid for all services on the MakeOnline website

  • The version current at the time of the contract's conclusion is authoritative

2.2 Consent and Binding Effect

  • Users agree to the GTC by registering and using the service

  • Applies to MakeOnline services and Stripe integration

  • Additionally, the following apply:

    • MakeOnline Seller Guidelines

    • MakeOnline Data Privacy Policy

2.3 Exclusivity

  • Only these GTC are valid

  • Deviating or supplementary GTC do not become part of the contract

  • Exception: Explicit consent to the validity of other GTC

3. User Account and Ordering Process

3.1 Access and Use

  • Unregistered users: Search and view of sellers and products possible

  • Product purchase:

    • Registration as a buyer or

    • Ordering as a guest

  • Buyers: Natural persons from 18 years of age (according to Stripe.com conditions)

3.2 Registration Process

  • Use of Stripe services for registration

  • E-mail verification required

  • Data transfer to sellers for contract processing

  • Users are liable for providing correct data

  • MakeOnline: No obligation to check, but right to check the data

3.3 Guest Order

  • Data transfer to sellers for contract processing

  • Users are liable for providing correct data

  • MakeOnline: No obligation to check, but right to check the data

3.4 Account Security

  • Secure storage of access data

  • Password change possible in the profile

  • No liability of MakeOnline for password misuse

4. Conclusion of Contract

4.1 Contractual Parties and Acceptance of GTC

  • The purchase contract arises directly between buyer and seller

  • The buyer accepts the seller's GTC during the purchase process

  • The seller´s GTC is not allowed to contradict makeronline.shop GTC

  • For orders from multiple sellers: Separate purchase contract per seller

4.2 Order Process

  • Product selection: Buyer adds items to the "Basket" (shopping cart)

  • Payment method: Selection of the preferred payment method (which are defined by seller using stripe admin panel)

  • Address entry:

    • For registered users and guest orders

    • Required data: First and last name, street, house number, postal code, city, country (as required by law and controlled by stripe)

  • Information and Review:

    • Display of pre-contractual consumer information

    • Review of the shopping cart details

  • Order completion:

    • Confirmation by clicking on "Order with obligation to pay!"

    • The system creates an invoice in the name of the seller and processes the payment via Stripe.

    • Stripe notifies the seller depending on the settings the seller has made with Stripe

    • The seller delivers the product

  • Order confirmation:

    • Immediate e-mail with order overview to the buyer (via Stripe)

4.3 Responsibilities and Delivery Details

  • 4.31 Responsibilities

    • Seller: Solely responsible for production, provision, and delivery

    • Buyer: Solely responsible for the payment

  • 4.32 Delivery Times

    • Indication of the expected delivery time per product by the seller

    • For custom-made products: Delivery time in the product text

    • The delivery period begins upon receipt of payment

    • Pickup in the shop is also possible

5. Cancellations

  • Dependent on the goodwill of the respective seller

  • No general cancellation guarantee

5.1 Cancellations and Rejections

  • Sellers can only cancel or reject orders via the Stripe Portal

  • Sellers are encouraged to seek a solution satisfactory to the buyer

6. Payment Processing

  • Available payment methods on MakeOnline.shop:

    • Payment slip

    • Credit card... PayPal (can be set up via Stripe)

  • Seller Responsibilities:

    • Selection and configuration of payment methods in the Stripe Portal

    • Possibility to offer one or more payment options

  • Invoicing:

    • Stripe creates and sends invoices in the name of the seller

  • Disclaimer:

    • MakeOnline is not responsible for:

      • Correct and timely payment processing by the buyer

      • Incorrect payment information on the part of the seller.

7. Vouchers

7.1 Value Vouchers

  • MakeOnline.shop currently only offers value vouchers per producer

  • Possible future expansion is being evaluated.

7.2 Discount Vouchers

  • Currently, no discount codes are available on MakeOnline.shop

8. Warranty

  • Warranty claims must be directed directly to the seller

  • The seller is solely responsible for the processing

9. Right of Withdrawal (Cancellation)

9.1 Basics

  • 14-day right of withdrawal for consumers in EU and Austria according to FAGG (Distance and Off-Premises Contracts Act)

  • Exceptions: individualized products, hygiene articles, perishable goods

9.2 Withdrawal Period

  • 14 days from receipt of goods

  • For multiple deliveries: from receipt of the last item

9.3 Compliance with the Deadline

  • Sending the withdrawal declaration before the deadline expires is sufficient

9.4 Consequences of Withdrawal

  • Repayment of all received payments including standard delivery costs within 14 days

  • Use of the original means of payment unless otherwise agreed

  • Right to refuse repayment until receipt of the goods or proof of return

10. Shop & Product Information

10.1 Shop Setup and Responsibility

  • Sellers set up their shop and products independently

  • Sellers are liable for the correctness and timeliness of all information

10.2 Product Descriptions and Images

  • Must be truthful and not misleading

  • In the case of handmade products/unique items, minor deviations are possible

  • Buyers are aware of possible deviations

  • MakeOnline is not liable for incorrect information provided by the seller

10.3 Price Information

  • All prices are gross prices (incl. statutory VAT)

  • Shipping costs are shown separately

10.4 Shipping Costs

  • Automatic calculation per product based on seller information

  • Displayed costs are approximate

  • For multiple orders, actual costs may vary

  • Separate shipping costs for orders from different sellers

  • Standard for shipping within Seller local area unless otherwise stated 6. Communication: Communication between buyer and seller takes place comprehensibly (ideally digitally). It is not permitted to pass on your own contact details (such as e-mail address or telephone number) in order to process the purchase away from the marketplace.

11. Liability & Rights

11.1 Responsibility of MakeOnline

  • Provision and operation of the digital infrastructure

  • Liability limited to the correct functionality of the marketplace

  • No claims in case of temporary outages due to maintenance work

11.2 Obligations of the Seller

  • Compliance with all legal framework conditions for production and online sales

  • Independent payment of taxes and fees

11.3 Disclaimer

  • No liability for user information created by the users themselves

  • Seller responsible for product availability

  • MakeOnline is not liable for damages caused by purchased products

11.4 Copyrights and Prohibited Content

  • The seller must be the author of their products and designs

  • Prohibition of illegal, offensive, or discriminatory products

  • Reporting violations to office@makeonline.shop

11.5 Indemnification

  • Users shall indenify and hold MakeOnline harmless from any legal infringements or violations of the law

11.6 Account Deactivation

  • Independent deactivation via self-care system after completion of all orders

11.7 Right to Block

  • MakeOnline can block users for violations of GTC or guidelines

11.8 Termination of the Marketplace

  • Right to terminate without giving reasons

  • No further obligations after completion of all orders

12. Choice of Law and Jurisdiction

12.1 Applicable Law

  • Austrian law applies exclusively

  • UN Sales Law is excluded

  • For consumers: Protection by mandatory provisions of their state of residence remains unaffected

12.2 Jurisdiction

  • The locally competent court at the seat of MakeOnline (Vienna/Austria/EU)

  • Exception: Legal regulations in favor of consumers...

    13. GTC Changes

  • The current version on the website applies

  • MakeOnline reserves the right to make changes

  • Users should regularly check the GTC for updates

14. Final Provisions

14.1 Place of Performance

  • Seat of MakeOnline (Vienna/Austria/EU)

14.2 Contract Language

  • German

14.3 Salvatorian Clause

  • Partial invalidity of individual provisions does not affect the validity of the remaining provisions

14.4 Written Form Requirement

  • Changes or additions must be in writing

  • This also applies to deviations from the written form requirement