FAQs for Sellers

Registration and Account Setup

Our platform is hosted by our vr platform vron.one.

This is because of historical and technical reasons.

This means registration and account setup is in vron.one and being member in makeronline means to rent an vr space named regionalis.shop. If you want a private exhibition or shop you can do that on our vron platform with same products.

The confirmation link for registration doesn't arrive by email! What can I do?

After registration:

  • A confirmation link is automatically sent via email

  • Please check your inbox and SPAM folder

  • If you haven't received the link or it has expired:

    • Use the "Forgot Password" function to get a new link

Who can sell products on MakerOnline?

Selling guidelines on MakerOnline:

Eligible sellers:

  • European entrepreneur of handmade/self-produced products

  • Maker significantly involved in the production process

Not allowed:

  • Resellers

  • Mass produced items

  • Products entirely manufactured by external partners

How can I register as a seller?

The registration process is simple:

  1. Register as a user on Vron.one

  2. Find and click on "Registration" on the homepage or go to https://app.vron.one/register

  3. Once you've verified your user account, you can create products and set up your own shop

  4. For detailed instructions, visit: muss thomas neu machen !!!

Products and Selling

Which products are allowed on MakerOnline? Which products are prohibited?

Allowed products:

  • Creative goods

  • Culinary specialties

  • Educational workshops

Not allowed:

  • Legally prohibited products

  • Offensive or insulting articles

  • Discriminatory goods

  • Retail products (mass produced)

How does selling on MakerOnline work?

For customers:

  • Easy search and ordering process similar to well-known online marketplaces

  • Direct payment via Stripe (depending on product settings)

  • Automatic receipt of invoice to customer

For producers:

  • Options to set up products and payments

  • Option to receive invoice copies or regular checks in the portal

Order processing:

  • Direct shipping from producer to customer

  • Payment and shipping occur without intermediaries

What does it cost to sell on Makeronline.shop ?

Listing on MakerOnline is easy :

  • Registration and product listing are free

  • Enabeling the shop is of a small fixed cost 6€/Month (2€Stripe + 4€ for platform)

  • A sales commission of 11% of the net order value (excluding shipping costs) is charged only after a successful sale

  • Note: Stripe charges an account maintenance fee of €2/month

How does the payout work ?

The payout is handled by Stripe. The payout happens according to your settings in the Stripe portal, ranging from daily to monthly.

Shop Management

How do I open my webshop?

tbd

A shop on MakerOnline.shop is a special VR gallery on our platform:

  1. You can test it for free for 14 days (without selling)

  2. Select MakerOnline.shop under the Projects menu to open your own shop

  3. In the project, you can save the name, description, image, and terms and conditions

  4. The shop isn't visible to buyers until you have active products and set an opening date

For a detailed step-by-step guide, visit muss thomas neu machen . For questions, email office@makeronline.shop or message us on social media.

What should I do when I'm on vacation?

You have two options:

  1. Go to vron.one in the makeronline.shop project and set the publish date to when you'll return

  2. Change all products to not for sale