MakerOnline Seller Guidelines
Current status: June 2024
We keep our guidelines brief because no one likes to read the fine print.
Our Vision
Goal: To become the leading platform for Austrian creative professionals
Shared values and fairness
2. Participation Requirements
Seller Qualification
A seller is any operator of a shop on the MakerOnline marketplace at www.makeronline.shop
Product Requirements
Exclusion Criteria
2.1 Legal Framework
Selling on our platform typically requires a business license or other official permits. It is the seller's responsibility to meet the legal requirements for online sales, particularly:
Distance and Off-Premises Contracts Act (FAGG)
Consumer Protection Act (KSchG)
E-Commerce Act (ECG)
Trade Regulation Act (GewO), if applicable
Sellers are obligated to inform themselves about these provisions and comply with them.
2.2 Admission Criteria for Sellers
Our platform is aimed at creative producers who meet the following criteria:
Production of creative and self-made goods
Production location and company headquarters in Austria
Significant involvement of the seller or their team in the production process
Authorship of the product and/or design
No infringement of third-party rights
"Self-made" products are those to which the seller or their team have substantially contributed to the creation. Mere idea generators or resellers are not permitted.
Fees: Creating a shop and listing products are free. When a product is sold through the marketplace, a sales commission of 11% (plus VAT) of the net sales price is charged. Shipping costs are excluded from the commission and are not included in the calculation.
3.1. Billing Process
The commission is due as soon as the seller confirms an order. Billing occurs every 14 days and is fully automated through the Stripe.com payment system. In case of non-payment of the due invoice, MakerOnline reserves the right to temporarily suspend the seller.
Shop Setup and Product Presentation
Each seller is responsible for setting up their shop and listing their products. Only one shop per seller is allowed on MakerOnline.
4.1 Required Information:
Contact and company data
Imprint (as PDF if necessary)
Own terms and conditions (as PDF if necessary)
4.2 Seller Obligations:
Regular updating of shop and contact details
No external links, email addresses, or references to other websites/online shops
Truthful and non-misleading product descriptions and images
Correct categorization of products
MakerOnline reserves the right to recategorize incorrectly categorized products without the seller's consent. MakerOnline assumes no liability for incorrect or incomplete information provided by the seller.
5.1. Pricing
All product prices must be stated including VAT (exception: exemption according to § 6 Abs. 1 Z 27 UStG)
Prices should match those in the seller's own online shop or on other platforms
Sales Process and Order Processing
6.1 Contract Conclusion and Responsibilities
The purchase contract is formed directly between the buyer (registered user) and the seller
Seller bears full responsibility for production and delivery
Order and contract conclusion occur through payment via Stripe.com
6.2 Order Status and Communication
Buyer receives ongoing email updates on order status
Order status sequence: "Open" → "Confirmed" → "Shipped" (= completed)
Seller must update status immediately after shipping
6.3 Payment Processing
Seller sets payment methods in the Stripe portal
6.4 Vouchers
MakerOnline.shop currently does not offer vouchers or gift certificates
6.5 Cancellations and Warranty
Seller-side cancellations: Only through administrator (email to help@makeronline.shop)
Buyer-side cancellations: Possible until order confirmation (invoice upload)
Warranty claims: Seller is the sole point of contact
Seller must comply with legal warranty obligations
Communication with Customers: Communication with customers takes place exclusively digitally. It is not permitted to pass on your own contact details (such as email address or phone number) to the buyer to process the purchase outside the marketplace. No links to other websites or online shops may be communicated. It is also forbidden to cancel the purchase in order to carry it out elsewhere.
Image and Name Rights
Seller allows MakerOnline to use names, product images, and logo for marketing purposes
Image and name rights remain with the seller
Usage is limited to advertising related to the marketplace
Disclaimer and Warranty
MakerOnline assumes no liability for information or products of sellers
Sellers commit to indemnify MakerOnline against third-party claims
Guideline Violations and Final Provisions
Consequences for Rule Violations
MakerOnline reserves the right to suspend sellers for guideline violations
Measures are based on the General Terms and Conditions
Linguistic Equality
For reasons of readability, gender-specific formulations are omitted
All personal designations apply equally to all genders
Community Vision
Fair treatment and mutual benefit are paramount
The goal is to showcase and promote the creativity of Austrian producers